Returns & Refunds Policy

Case window

For the qualifying reasons below, a buyer may open a case from the order within 10 days of delivery. If applicable law grants a longer or broader right in a specific case, the statutory right applies.

Qualifying cases

• The item materially differs from the listing description or photos.
• Important damage or defect was not disclosed.
• A wrong or missing item was delivered.
• An authenticity concern for an item represented as authentic.
• Failure to meet the agreed delivery deadline where the law provides a return right.

Usually not qualifying

A change of mind or fit issue alone is not treated as non-conformity where the stated size, description, and measurements were accurate, without limiting any other mandatory right.

Evidence and return

We may request photos, video, or information from both parties. Do not return the item outside the approved return flow before instructions are issued in the order.

If a qualifying return is approved, the amount due must be refunded through the approved flow in accordance with applicable legal timing. Libyan Electronic Transactions Law provides, in non-conformity/delivery-delay cases, for repayment of the amount and expenses within 10 days of return.