Disputes & Complaints Policy
How order, content, or account complaints are reviewed and what evidence may be needed.
Effective: 18 September 2026
Order disputes
Open an order dispute from the order itself. Laffa may use the listing, offer/message history, shipping status, and submitted evidence to review the case.
Dispute reasons
- Wrong or missing item.
- Important undisclosed damage/defect.
- Material mismatch with description/photos.
- Authenticity concern.
- Delivery or non-performance issue under applicable rules.
Evidence and decision
We may request photos, video, packaging, receipt, or tracking from both sides. Failure to respond may affect the review, but does not waive mandatory statutory rights.
Content/account complaints
For harassment, impersonation, prohibited goods, or fraud, use in-product reporting or hello@laffa.ly. Removal/restriction decisions may be reviewed when new information is provided.
Legal escalation
We aim to resolve issues inside Laffa first, but this Policy does not prevent access to competent regulatory or judicial authorities under Libyan law.