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You are protected when the transaction stays inside Laffa.
Laffa protection tools are designed for supported in-platform orders. If an item never arrives, arrives materially different, or has an important undisclosed issue, you can open a case from the order and provide supporting evidence.
Return & refund policy
After delivery, inspect the item before accepting the order. If there is a qualifying issue, open a case from the order within 10 days of delivery, without limiting any broader statutory right.
- Important undisclosed damage
- Wrong or missing item
- Materially not as described
- Authenticity concern for an item represented as authentic
- Order did not ship or arrive according to tracking
What is not covered?
Changed mind or fit
If the item matches its listing and stated condition, a change of mind or fit issue alone does not automatically qualify for a return.
Off-platform transactions
Deals and payments completed outside Laffa cannot be reviewed with the same tools and do not receive the same level of protection.
Fees and shipping details are shown before confirmation. Mandatory rights provided by Libyan law remain in force even where Laffa Protect adds operational review steps.